For all inquiries, please email
info@xano.com and we’ll be
sure to get you in touch with the
right person.
GENERAL CARE
Treat your XANO jewelry like the treasure it is. These handcrafted pieces are delicate and require special care. To preserve their shine and prevent damage, avoid contact with water, chemicals, and moisture. Store your jewelry in a dry and protected place when not in use.
Bronze and silver may naturally tarnish over time. Gently clean these pieces with a soft cloth and silver polish.
14k gold and gold-plated jewelry require gentle care. Use a soft brush and mild detergent to clean. Avoid polishing cloths and metal cleaners, as they can damage the gold plating."
RUBY
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SAPHIRE
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EMERALD
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OPAL
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AMETHYST
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GARNET
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AQUAMARINE
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TOPAZ
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PEARL
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PRODUCTION
All XANO jewelry is custom-crafted in our Baja California studio. Please allow 5 business days for production and processing before shipment. Gold-plated items may take 2-3 weeks. We appreciate your patience as we create your unique piece.
LOSS & INSURANCE
Please be sure that the delivery address provided is both secure and correct. For orders over $500 we will automatically include insurance with your shipping. If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.Feel free to email us at info@xano.com with any questions or concerns.
RETURN
Please consider that each XANO piece is made to order. If you are unhappy with your purchase, we can offer site credit or a gift card in exchange for your return within 10 days of the arrival of your purchase. For both domestic and international returns, return shipping fees are the customer’s responsibility.
INTERNATIONAL SHIPPING
For international orders we offer UPS and DHL International (3-5 business days after ship date). You will receive an email with your package’s tracking number once your order has shipped from our studio. Please note that FARIS is not responsible for the payment of duties and taxes imposed by the country where the order is delivered.
REPAIRS
If your XANO piece gets damaged and is in need of repair, we’ll do our best to assist you. Please let us know within 1 month of ownership of defects in materials or workmanship. We will gladly repair free of charge. For damage that occurs from natural wear, we will charge a small fee associated with the labor and material to repair. Please contact us at info@xano.com.
TERMS & CONDITIONS
